Privacy Policy
Plus Pet Transfer (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information in connection with our website and pet relocation services.
1. Personal Information
Personal information means information or an opinion that identifies, or could reasonably identify, an individual. This may include your name, date of birth, address, telephone number, email address, identification details, payment information and other information you provide to us.
2. How We Collect Personal Information
We may collect personal information directly from you when you contact us, request a quote, use our services or communicate with us through our website, email, phone, LINE or other channels. We may also receive relevant information from third parties involved in providing our services.
3. How We Use Your Personal Information
We may use your personal information to provide and manage our pet relocation services, respond to enquiries, verify your identity, arrange transport and quarantine procedures, process payments, provide service updates and communicate important information relating to your pet’s relocation. We may also use your information where reasonably necessary to comply with applicable legal and regulatory requirements.
4. Changes to How We Use Your Information
If the purpose for which we use your personal information changes, we will take reasonable steps to notify you where required.
5. Disclosure to Third Parties
We may share personal information where reasonably necessary to provide our services, including with airlines, freight and transport providers, veterinarians, quarantine facilities, government authorities and other service providers involved in your pet’s relocation. We may also disclose information where required or permitted by law. We do not sell your personal information.
6. Access to Your Personal Information
You may request access to the personal information we hold about you. We will respond to reasonable requests in accordance with applicable laws, subject to any legal exceptions that may apply.
7. Correction of Personal Information
If you believe that personal information we hold about you is inaccurate, incomplete or out of date, you may contact us to request that it be corrected or updated.
8. Use and Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services and to meet applicable legal or regulatory requirements. You may contact us if you have concerns about how your personal information is being used.
9. Cookies
Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website. You can manage or disable cookies through your browser settings.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will take effect when the updated Privacy Policy is published on our website.
11. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us through our website enquiry form or at info@pluspettransfer.com.au